Why am I getting an "invalid" 2FA code even though I'm entering it correctly?

If you are getting an invalid code error when entering the correct 2FA code, please try the below steps:

Step 1: Sync your device time

2FA codes are time-based, so this error often happens when the date/time on your phone is not set automatically. To correct this:

On iPhone (iOS):
Settings → General → Date & Time → Enable “Set Automatically”

On Android:
Settings → System → Date & Time → Enable “Use network-provided time”

Once your device time is set correctly, please follow the steps below to remove and re-add the 2FA entry.

Step 2: Remove the existing 2FA entry

Google Authenticator

1. Open Google Authenticator.
2. Find the ZinioAdmin entry.
3. Swipe left → tap the trash/bin icon.
4. Confirm by selecting “Remove account.”

Microsoft Authenticator

1. Open Microsoft Authenticator.
2. Locate the ZinioAdmin entry.
3. Tap the three dots (…) or settings icon.
4. Select “Remove account.”
5. Confirm when prompted.

Step 3: Re-set your 2FA

1. Visit https://zen-admin.zinio.com/publisher-login and sign in.
2. Scan the QR code shown on the screen using your authenticator app.
3. Enter the new 6-digit code generated by the app to complete login.

If the issue continues or if you do not see the QR code, please share what you see next (any message or screenshot), and we’ll assist you right away.